Return Policy

At Steinmetz Ventures LLC, we want you to be completely satisfied with your purchase. This return policy applies to physical devices and products purchased through our website.

Return Window

You have 7 days from the date of delivery to initiate a return for eligible items. Returns requested after this period will not be accepted.

Restocking Fee

All returns are subject to a 15% restocking fee, which covers the cost of return shipping and processing. This fee will be deducted from your refund amount.

Eligibility Requirements

To be eligible for a return, items must meet the following conditions:

Item must be in its original, unopened packaging
All original accessories, manuals, and components must be included
Item must be free from physical damage, scratches, or signs of use
Item must not have been activated or enrolled in any carrier service
Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

The following items cannot be returned:

Devices that have been activated or used with any mobile carrier
Items with removed or tampered serial numbers or IMEI stickers
Opened SIM cards or prepaid service cards
Items damaged due to misuse, negligence, or unauthorized modifications
Digital products, services, or subscription fees

How to Initiate a Return

To start a return, please follow these steps:

Contact us at info@steinmetzventures.com or call (618) 417-7305 within 7 days of delivery
Provide your order number and reason for return
We will provide you with a Return Merchandise Authorization (RMA) number and return instructions
Package the item securely in its original packaging
Ship the item to the address provided with the RMA number clearly marked on the outside of the package

Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method, minus the 15% restocking fee. Please allow additional time for your financial institution to post the refund to your account.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or full refund without the restocking fee, provided the issue is reported within 48 hours of delivery and the damage was not caused during shipping due to improper handling by the carrier.

Exchanges

We do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.

Last updated: January 2025